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Dayana
Customer Service and Interpretation Specialist with versatile language skills
Contato
Heredia, Heredia Province, Costa Rica
Disponível na CazVid
Competências
Customer ServiceAdvanced
Managed customer interactions with attention to detail, ensuring quality service and issue resolution.
InterpretationIntermediate
Provided video interpretation services, facilitating communication between clients and stakeholders.
Problem SolvingIntermediate
Applied analytical skills to resolve customer issues and improve service processes.
TeamworkAdvanced
Collaborated effectively with colleagues in customer service and interpretation roles to deliver seamless support.
Formação acadêmica
Performing Arts (Theater)
Universidad Nacional de Costa Rica (UNA)
Completed Current
English as a Second Language
Instituto Nacional de Aprendizaje (INA)
Completed 2022
Resumo
Experienced interpreter and customer service professional skilled in delivering high-quality support across language barriers. Proven ability to adapt, solve problems, and enhance client satisfaction in dynamic environments.
Principais conquistas
- Handled diverse customer service inquiries, demonstrating strong communication and problem-solving abilities.
- Provided accurate video interpretation services for multiple clients, ensuring clear communication across language barriers.
- Supported client retention efforts and back-office analysis, contributing to improved service quality and customer satisfaction.
Experiência
Interpreter- Video Interpreter
Cyracom Int.
2023 - 2025
Interpreter- Video Interpreter
Language Line Solutions
2022 - 2023
Retention Agent- Back Office Analyst- Customer Specialist
Tempus Connections
2021
Habilidades
Customer ServiceInterpretationProblem SolvingTeamwork
Publicado na CazVid - 17 de mai. de 2026