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Darlin
Customer Service with proven call management skills in telecommunications
Contato
Competências
Articulates information clearly and handles complex customer inquiries efficiently
Identifies issues and implements solutions promptly in customer interactions
Uses systems to manage and document customer interactions effectively
Formação acadêmica
Idiomas
Resumo
Experienced in managing customer interactions, resolving billing issues, and increasing call handling efficiency in the telecommunications sector.
Principais conquistas
- Managed daily customer calls, consistently tripling the established target quota
- Handled billing issues and proposed solutions, enhancing customer satisfaction
- Provided quick, accurate responses to customer inquiries, improving service quality
Experiência
Customer Service
Management of daily telephone calls, managing to triple, almost daily, the target quota established for customer service., Discuss billing issues with the client and offer possible solutions., Provide information about additional products and services., Quick and accurate response to customer telephone inquiries in a timely manner.