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Danilo
Customer Service - Technical Support
Contato
Competências
Demonstrated experience with Salesforce.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Troubleshooting hardware and network systems.
Demonstrated experience with Programming with C.
Demonstrated experience with AutoCAD.
Formação acadêmica
Idiomas
Experiência
Customer Service - Technical Support
Providing technical support for hardware and network solutions, including POS systems, printers, routers, card readers, and mobile devices., Managing cases using Salesforce, ensuring efficient troubleshooting and timely resolution., Communicating effectively in English with international clients, offering outstanding customer service., Collaborating with team members to streamline workflows and enhance customer satisfaction.
Sales and Logistics Coordinator
Coordinated the technical sales of electrical products, including motors, solar systems, transformers, and automation solutions for residential, commercial, and industrial sectors., Managed logistics, scheduling deliveries, and maintaining client relationships to ensure satisfaction., Conducted technical product selection aligned with customer needs, enhancing service quality., Communicated with international clients in English, fostering strong business relationships., Developed strategies to onboard potential customers and retain existing ones, driving revenue growth.