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Daniel
Analista Order Management Senior
Contato
Competências
Experiencia demostrada en Global Supply Chain.
Experiencia demostrada en Order-to-Cash (O2C).
Experiencia demostrada en Logistics & Cross-Border.
Experiencia demostrada en Key Account Support.
Experiencia demostrada en Contract Compliance.
Formação acadêmica
Resumo
Analista Order Management Senior buscando nuevas oportunidades
Experiência
Senior Customer Support Specialist - Services & Projects
Managed the full Order-to-Cash process from quotation acceptance through order closure, milestone-based invoicing, and accurate revenue recognition under Incoterms.. Processed and tracked service and project orders within iScala ERP, verifying customer purchase orders against quotes, pricing, and agreed commercial terms.. Served as primary liaison coordinating with Field Service, Planning, Logistics, Procurement, and Finance, as well as suppliers in the USA and Sweden.. Maintained proactive client communication regarding order status, service scheduling, and delivery updates while resolving complex technical claims and escalations.. Monitored order progress and milestone fulfillment, identifying potential bottlenecks early and executing corrective actions to prevent operational downtime.. Managed international logistics workflows, including shipping documentation, container tracking, packaging compliance, and Certificates of Origin.. Partnered with Sales and Service leadership to drive process improvements, maintain quality/safety compliance, and implement cost-saving initiatives.
Order Entry Engineer / Order Administrator
Managed end-to-end execution of high-value projects exceeding $50K USD, ensuring 100% compliance with corporate regulations, profit targets, penalty clauses, and commissions.. Administered purchase order ingestion within Oracle ERP to trigger global supply chain workflows.. Facilitated cross-departmental alignment (Credit, Purchasing, Logistics, Billing) to accelerate fulfillment.. Onboarded and trained incoming technical staff on company compliance, product specs, and operational processes.
Product Support Engineer / Inside Sales Engineer
Managed technical and commercial review of purchase orders under $50K USD, processing factory entries.. Tracked critical order milestones across the supply chain, serving as key liaison for order escalations.. Designed, developed, and monitored KPI dashboards for Inside Sales to optimize team productivity.