Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
dani
Help Desk Consultant
Contato
Competências
Demonstrated experience with Customer Service & Customer Care.
Demonstrated experience with Sales & Customer Engagement.
Demonstrated experience with Product Assistance & Recommendations.
Demonstrated experience with Cash & Transaction Handling.
Demonstrated experience with Communication & Active Listening.
Formação acadêmica
Idiomas
Resumo
Professional profile
Experiência
Help Desk Consultant
Assisted students and staff with enquiries and day-to-day service requests in a busy customer-facing environment.. Listened carefully to customer concerns and provided clear, friendly and practical assistance.. Handled multiple requests while maintaining patience, professionalism and attention to detail.. Followed up on unresolved issues to ensure customers received appropriate assistance.. Communicated clearly with different people and adapted explanations to suit individual needs.. Worked closely with colleagues to resolve customer issues and maintain smooth daily operations.. Used computer systems and digital tools to record, track and manage requests.
Volunteer Resource Mobilizer
Engaged with members of the public to create awareness and encourage participation in community programmes.. Built positive relationships with potential supporters through friendly and confident communication.. Assisted with outreach and partnership activities requiring persuasion, active listening and follow-up.. Worked collaboratively with other volunteers to achieve programme objectives.