Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Cristian
Customer experience/Success
Currículo em vídeo
Customer experience/Success
I am 34 years old with over 10 years of experience in the BPO/Contact Center industry. nI had the opportunity to work on customer experience, technical support, sales and retention. nI also have experience managing teams on customer experience and sales.
Contato
Bogotá, Bogota D.C., Colombia
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceExpert
Applied in handling customer inquiries, resolving issues, and ensuring high satisfaction levels.
Team ManagementAdvanced
Managed and supervised teams in contact center settings, focusing on performance, training, and motivation.
Sales and RetentionIntermediate
Involved in sales and retention initiatives to improve customer loyalty and maximize revenue.
Technical SupportIntermediate
Provided technical assistance to clients, troubleshooting and resolving technical issues.
Resumo
Experienced supervisor with over 10 years in customer service, sales, technical support, and team management within the BPO/contact center industry.
Principais conquistas
- Managed customer service campaigns as a supervisor, overseeing team performance and client satisfaction.
- Gained extensive experience across customer experience, technical support, sales, and retention functions.
- Led teams in a fast-paced BPO environment, focusing on service quality and operational efficiency.
Habilidades
Customer ServiceTeam ManagementSales and RetentionTechnical Support
Publicado na CazVid - 3 de jul. de 2025