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Claudia
Claims Processor / Settlement Administrator (Back Office)
Contato
Competências
Handled claims processing and settlement administration, ensuring accuracy and compliance for legal and insurance claims.
Provided bilingual support to clients and customers via phone, email, and in person, resolving issues and ensuring satisfaction.
Reviewed and validated claim documentation and accident reports to meet legal and insurance standards.
Led customer service and claims teams, supporting quality assurance, conflict resolution, and operational standards.
Effectively communicated complex information in bilingual settings, supporting customer and team collaboration.
Formação acadêmica
Idiomas
Resumo
Dedicated claims professional with over 5 years of experience in claims processing, settlement administration, and customer support. Skilled in bilingual communication, documentation, and team leadership to ensure compliance, accuracy, and client satisfaction across insurance and legal sectors.
Principais conquistas
- Processed and reviewed thousands of attorney-submitted claims for U.S. class action settlements, ensuring compliance and accuracy.
- Managed high-volume claims queues, supporting back-office operations with detailed data review and documentation.
- Supervised claims team as a bilingual supervisor, enhancing team performance, compliance, and customer satisfaction.
Experiência
Claims Processor / Settlement Administrator (Back Office)
Process and review attorney-submitted claims for U.S. class action settlements., Validate claim documentation to ensure accuracy, eligibility, and compliance with legal requirements., Manage high-volume claim queues while meeting strict deadlines., Maintain detailed, confidential records within...
Claims Intake Specialist – Vehicle Insurance
Handled vehicle insurance claims intake and accident reporting., Completed detailed accident and incident forms with a high level of accuracy., Collected and verified critical information required by insurance adjusters., Communicated with clients via phone and follow-up documentation., Ensured all...
Bilingual Telecommunications Agent / Supervisor (Claims Department)
Provided bilingual claims-related customer support to U.S.-based clients., Promoted to Supervisor for two years within the claims department., Managed escalations and handled demanding or difficult customers professionally., Ensured agents followed documentation, quality assurance, and compliance...
Customer Service Associate / Typist
Provided in-person customer service and sales support., Assisted customers with product selection and inquiries., Managed cash handling and daily transactions accurately., Maintained organization, inventory support, and attention to detail in daily operations., Developed strong communication,...