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Cintia
Freelance English Teacher (Remote)
Contato
Competências
Experiencia demostrada en Inbound & outbound customer support (voice, chat, email).
Experiencia demostrada en First-contact resolution (FCR).
Experiencia demostrada en Customer satisfaction (CSAT).
Experiencia demostrada en Complaint handling & de-escalation.
Experiencia demostrada en Conflict resolution.
Formação acadêmica
Idiomas
Resumo
Perfil profesional
Experiência
Freelance English Teacher (Remote)
Manage a full remote workload independently: scheduling, reporting, student progress tracking, and digital file organization across multiple platforms.. Deliver virtual classes via Zoom, Google Meet, and Microsoft Teams to clients at all proficiency levels.. Specialize in Business English, adapting lesson plans to each learner's goals.. Maintain clear, professional written communication in all formal exchanges with clients and institutions.
Hotel Receptionist
Delivered bilingual (English/Spanish) guest support, handling reservations, billing inquiries, check-in/out, and local recommendations.. Managed inbound queries via phone and in-person, ensuring prompt and professional responses aligned with guest satisfaction standards.. Entered and maintained accurate billing and reservation records in property management systems.. Supervised housekeeping staff and coordinated daily operations.
Receptionist & Salon Manager
Served as the primary point of contact for all inbound calls and walk-in clients in a high-volume environment.. Managed concurrent scheduling for 10+ stylists, balancing multiple priorities and resolving booking conflicts in real time.. Handled payments, end-of-day cash reconciliation, and supplier coordination.. Resolved client inquiries regarding services and availability.
Customer Service Representative (Bilingual)
Provided multichannel customer support (chat and email) for online payment services in both English and Spanish.. Sole representative managing English-language international client claims.. Handled claims intake, follow-up, and resolution, ensuring client satisfaction and accurate documentation.. Trained new team members on customer service procedures and internal tools.. Closed deals with international clients by scheduling calls and presenting company services.
Customer Service Representative (Technical Support)
Handled inbound calls for new service activations, guiding customers through modem, Wi-Fi, and account setup.. Provided remote device configuration support for PCs, laptops, tablets, and mobile phones.. Diagnosed and resolved common connectivity issues to ensure successful first-time activation.
Bilingual Customer Support Agent
Worked in a high-volume, fast-paced BPO call center handling inbound technical and billing inquiries from U.S.-based English-speaking customers.. Explained billing cycles, service charges, and account details clearly.. Resolved service issues efficiently while maintaining a professional and empathetic customer experience.. Coordinated installation appointments with field technicians.
Early Childhood & Primary Teacher
Delivered structured educational support and led community workshops.. Participated in a national socio-educational program (CAI), fostering inclusive and supportive environments.
Receptionist & Shift Manager
Delivered front-desk guest services in a multicultural, English-speaking environment.. Performed administrative and organizational tasks including check-in/out, record keeping, and staff coordination.