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Christian
Fraud Investigator | Payment Risk Operations
Contato
Competências
Experiencia demostrada en SQL.
Experiencia demostrada en Excel.
Experiencia demostrada en Power Query.
Experiencia demostrada en DAX.
Experiencia demostrada en R.
Formação acadêmica
Idiomas
Resumo
Fraud Investigator | Payment Risk Operations buscando nuevas oportunidades
Experiência
Fraud Investigator | Payment Risk Operations
Analyzed high-volume transactional datasets to identify fraud patterns and behavioral MOs, directly taking enforcement actions that reduced monetary loss.. Monitored and maintained team KPIs monetary loss rate, enforcement accuracy, and user satisfaction tracking trends and flagging anomalies through internal dashboards.. Contributed to an internal AI adoption initiative (Captain IV & Quick Suite), increasing report accuracy and improving workflow efficiency across cross-functional teams.. Designed and executed data investigations: queried, cleaned, and transformed datasets to surface actionable insights for operational decisions.
SPS Associate (T4)
Managed Seller Partner tickets involving billing, tax data, and web content accuracy, requiring daily tracking of page-level data quality metrics.. Coordinated with developer and IT teams to escalate systemic data issues; maintained detailed incident reports and follow-up tracking.. Operated across high-volume queues while maintaining accuracy benchmarks and SLA compliance metrics.
Tech Support Level 4
Provided enterprise-level technical support across US, EMEA, and APAC markets through structured ticketing systems.. Authored global outage notifications and tracked cross-regional incident resolution metrics across multiple time zones.. Maintained structured incident records in ServiceNow, identifying recurring failure patterns to reduce repeat escalations.
Sales Advisor
Managed inbound and outbound sales calls to promote Humana pharmacy and insurance plans.. Used the company CRM to track physician and patient records and manage approval workflows.
Founder & Lead Analyst
Build Power BI dashboards, data modeling for client KPI reporting and business intelligence.. Implement and analyze GA4, GTM, and Microsoft Clarity for e-commerce clients; deliver data-driven SEO and conversion reports.. Deploy monitoring stacks for real-time infrastructure analytics across multiple active client projects.. Automate business reporting workflows using n8n, reducing manual data processing overhead.. Design and deploy full-stack web systems from architecture to production worldwide.