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Charlene
Billing Associates
Contato
Competências
Demonstrated experience with Voice, Chat, Email.
Demonstrated experience with Excellent Verbal and Written Communication.
Demonstrated experience with Active Listening & Conflict Resolution.
Demonstrated experience with Multichannel Support & Customer Relationship Management (CRM).
Demonstrated experience with Data Entry & Data Management.
Resumo
Billing Associates open to new opportunities
Experiência
Billing Associates
Finalized outpatient billing accounts, particularly for patients discharged from the Emergency Room (ER), ensuring accurate and timely completion of charges and billing requirements.. Coordinated with HMO providers to secure approvals for medical procedures, laboratory tests, consultations, and other covered services.. Processed and verified Letters of Agreement (LOA) for patients requiring laboratory services, ensuring compliance with HMO and hospital billing requirements.. Reviewed and validated patient information, medical services, charges, and supporting documents to ensure billing accuracy.. Maintained and updated accurate patient and billing records while efficiently entering numerical and textual data into hospital systems and databases.
Order Management & Data Entry (PartsSource)
Receive and enter customer orders into ERP or CRM systems (e.g., Citrix, Salesforce, Outlook).. Verify pricing, availability, and shipping details.. Investigate and resolve order discrepancies, returns, or backorders.. Enter numerical and textual data into proprietary databases.. Verify information using source documents.. Support data analysts, modelers, or project managers by providing clean and organized datasets.
Customer Service Representative (XBOX)
Support account, billing, and subscription issues – Handle logins, refunds, Xbox Live/Game Pass concerns, and preorder questions.. Troubleshoot technical and console problems – Resolve game errors, parental controls, and escalate complex issues when needed.. Assist customers across channels – Respond via chat, email, or phone while ensuring empathetic, gamer-friendly support.. Maintain accurate records and uphold standards – Document interactions in CRM (e.g., Dynamics 365) and enforce community guidelines.
Customer Service Representative (EMeD)
Conduct and supervise COVID-19 swab tests via live video – Guide patients, verify identity and kit, and ensure proper sample collection.. Document and deliver results – Monitor test processing, record results accurately, and submit via the eMed platform.. Provide support and escalate technical issues – Answer basic tech questions or escalate to the appropriate support team.. Ensure compliance and use CRM tools – Maintain privacy, follow protocols, report irregularities, and track issues using tools like Zendesk or Salesforce.