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Carol
Interpreter (L2, L3, L4)
Contato
Competências
Performed interpretation in medical and emergency situations, ensuring confidentiality and accuracy.
Managed customer inquiries, sales, and billing explanations for telecom services and transportation dispatching.
Provided support for computer equipment maintenance, repair, and inventory management.
Facilitated effective communication between medical staff, clients, and drivers in various service contexts.
Fluent in English and Spanish, used to support interpretation and customer assistance.
Formação acadêmica
Idiomas
Resumo
Experienced interpreter and customer service representative with a strong background in healthcare, telecommunications, and transportation services, fluent in English and Spanish.
Principais conquistas
- Provided interpretation services in medical, emergency, and surgical settings ensuring accurate communication.
- Assisted Verizon customers with product explanation and billing, managing service inquiries effectively.
- Coordinated transportation logistics for diverse locations, maintaining clear communication with drivers and clients.
Experiência
Interpreter (L2, L3, L4)
Provided interpretation services during medical appointments, surgeries, emergency (911) calls, and other related medical procedures., Ensured accurate and confidential communication between medical staff and patients., Handled calls of varying complexity levels (L2–L4) with professionalism and...
Customer Care & Cross-Sales Representative
Assisted customers of Verizon, the largest telecommunications company in North America., Offered services, products, benefits, accessories, new devices, and service lines., Explained invoices and billing details clearly and accurately., Managed customer orders and coordinated in-store pickups at...
Customer Care Representative
Scheduled and managed transportation pick-ups at homes, airports, offices, hospitals, schools, and other locations., Provided personalized customer service for a dispatching company based in White Plains, New York., Maintained clear communication with drivers and clients to ensure timely and...
Intern
Provided technical support for computer equipment., Applied maintenance and repair protocols., Conducted equipment inventory and tracked assets across different departments.