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Carol
Customer service agent
Contato
Competências
Extensive experience in developing dynamic front-end interfaces and handling asynchronous operations.
Used for backend development, data processing, and scripting tasks across multiple projects.
Designed and optimized database schemas and queries for data-driven applications.
Managed and coordinated a development team, overseeing project milestones and deliverables.
Constructed RESTful APIs for application integration and data exchange.
Formação acadêmica
Resumo
Experienced developer skilled in front-end and backend technologies, project management, and API design.
Principais conquistas
- Developed and maintained multiple full-stack web applications using JavaScript, Python, and SQL.
- Led a team of 4 developers to successfully deliver 3 major projects on time and within budget.
- Designed and implemented RESTful APIs to enhance application interoperability and performance.
Experiência
Customer service agent
Handled customer inquiries across multiple channels with professionalism and empathy, providing quick, accurate solutions and clear guidance., Provided customer support through live chat, resolving technical issues and account inquiries with empathy and clear communication.
Customer support specialist
Delivered fast, accurate solutions while maintaining a friendly, professional tone, consistently meeting performance goals and helping improve chat processes and overall customer experience.