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Carlos
Sales Agent with Customer Service and Negotiation Skills
Contato
Competências
Extensive experience in attending to client needs and ensuring satisfaction across diverse service environments.
Proven ability to close sales and negotiate payment plans, maintaining relationships and achieving targets.
Handled account follow-up and record updates to ensure accurate client data and payment tracking.
Effective communication with clients and team members to facilitate sales, negotiations, and support tasks.
Adapted to various roles in sales, collections, and customer support, demonstrating versatility.
Formação acadêmica
Resumo
Dedicated sales professional with experience in telecommunications, collections, and travel services. Skilled in customer interaction, closing sales, and negotiations. Committed to delivering excellent service and achieving sales goals through effective communication and teamwork.
Principais conquistas
- Successfully met sales targets at T-Mobile through customer needs analysis and service recommendations.
- Managed accounts and negotiated payment agreements effectively at Zero Variance, improving collection processes.
- Provided tourist services and support at Priceline, handling both inbound and outbound calls with resolution-focused approach.
Experiência
Agente de Ventas
Atención a clientes y ventas de servicios móviles., Identificación de necesidades y cierre de ventas., Cumplimiento de metas comerciales y estándares de calidad.
Agente de Cobros
Gestión de cuentas y recuperación de pagos., Negociación de acuerdos de pago con clientes., Seguimiento y actualización de registros.
Agente de Ventas
Venta de servicios turísticos y atención al cliente., Manejo de llamadas entrantes y salientes., Resolución de consultas y soporte postventa.