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Carlos
Virtual Customer Service Representative
Contato
Competências
Handled customer inquiries, complaints, and follow-ups across multiple communication channels.
Utilized CRM tools to document and manage customer interactions effectively.
Communicated professionally in multiple languages to assist diverse clients.
Handled accurate parts inventory and maintained records for operational efficiency.
Supported pet care education and customer service in veterinary setting.
Formação acadêmica
Idiomas
Resumo
Experienced in customer interaction, CRM documentation, and multilingual support in retail and veterinary settings.
Principais conquistas
- Assisted customers at Amazon with inquiries, providing accurate product information to improve satisfaction.
- Documented and managed customer interactions using CRM systems for follow-up and issue resolution.
- Supported pet owners at Veterinaria Guanavet by educating on pet care and handling inquiries professionally.
Experiência
Virtual Customer Service Representative
Assisted customers with inquiries and issues through various communication channels., Provided accurate product information to enhance customer satisfaction and engagement., Documented customer interactions in CRM systems for effective follow-up and resolution., Resolved complaints by identifying...
Assistant Veterinary Technician
Assisted customers in selecting pets, supplies, and services., Educated customers about pet care, nutrition, training, and health needs., Answered questions accurately and professionally., Handled complaints and returns in a courteous manner.