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Carlos
Customer services agent level II - TravelPerk (B2B)
Contato
Competências
Managed product lifecycle, defined roadmaps, and prioritized features for SaaS products.
Applied Scrum and Kanban practices to streamline development processes.
Collaborated with design teams to improve app usability and interface design.
Utilized analytics tools to interpret user data and inform product decisions.
Formação acadêmica
Resumo
Experienced product manager specializing in SaaS and mobile applications with a proven track record of launching successful products.
Principais conquistas
- Led cross-functional teams to develop and launch 3 mobile applications
- Defined product roadmaps and managed feature prioritization, resulting in more efficient development cycles
- Collaborated with marketing and sales teams to enhance user engagement and retention
Experiência
Customer services agent level II - TravelPerk (B2B)
Skilled and trained to take calls, chats and email for traveling services., Modifications, cancellations and creation of new bookings for car rentals, hotels, flights, and meeting rooms for companies around the world.
Subject Matter Expert
Focused on providing support to agents taking calls and new hires., Trained to handle escalations when applicable.
Customer service for Citizens Bank
Focused on providing assistance with online banking processes and handling charges disputes.
Customer service Agent level III
Experience in travel agencies and handling of hotels, car rental bookings, flights and activities reservations.
Customer service and sales representative - AT&T
Providing customer services on any billing situation and offering services for phone, internet and TV plans.
Customer service agent level II - Hotels.com
Handling escalations for specific caller who required a manager on different scenarios.
Customer service agent - Hotels.com
Focused on cancellations, modifications, relocations and complaint processes.