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Carla
Passenger Service Agent at Latam Airlines
Contato
Disponível na CazVid
Competências
Customer ServiceExpert
Exceptional ability to address passenger needs, ensuring a positive travel experience.
AdaptabilityAdvanced
Capable of adjusting to dynamic environments and handling unforeseen challenges efficiently.
Communication SkillsAdvanced
Effective in multilingual settings, providing clear and professional interactions.
ResponsibilityExpert
Consistently reliable, punctual, and accountable in all assigned duties.
Formação acadêmica
Grado en Derecho
Universidad Tecnologica Ecotec
Completed 2024
Alianza Francesa Guayaquil
Completed 2020
Universidad Casa Grande (Posgrado)
Completed 2025
Idiomas
ESPAÑOLNATIVO
FRANCÉSINTERMEDIO
INGLÉSINTERMEDIO / AVANZADO
Resumo
Dedicated airline passenger agent with strong adaptability, communication, and responsibility skills. Currently pursuing legal studies, committed to delivering exceptional service in dynamic environments.
Principais conquistas
- Improved passenger check-in efficiency, reducing wait times by 15%.
- Consistently received high customer satisfaction scores through proactive service.
- Managed high-pressure situations during peak hours, ensuring smooth operations.
- Recognized for punctuality and responsibility, maintaining flawless attendance record.
- Enhanced communication skills through multilingual interactions and professional training.
Experiência
Agente de Pasaje
Latam Airlines
2021 - Present
Habilidades
Customer ServiceAdaptabilityCommunication SkillsResponsibility
Publicado na CazVid - 2 de jun. de 2026