Brayton

Customer Service Advisor

Provided telephone-based customer service for the FedEx Spain account, assisting customers with delivery-related issues and identifying appropriate solutions for their cases.. Developed problem-solving skills by analyzing delivery situations and determining suitable solutions according to each case.. Currently transitioning to the Apple account, undergoing training focused on technical support for Apple applications and devices.. Strengthened communication, problem-solving, adaptability, and customer service skills in a professional international environment.