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Brayan
Customer Service Agent
Contato
Competências
Handled customer inquiries, providing product knowledge, education on policies, and support, ensuring high satisfaction levels.
Resolved complex technical issues, enhancing user experience through effective troubleshooting techniques.
Created promotional materials, including brochures, flyers, product catalogs, and digital content, adhering to branding standards.
Provided real-time interpretation services, ensuring clear communication during conferences and events.
Formação acadêmica
Resumo
Experienced Customer Service Agent and Technical Support representative with a strong background in support, sales, and design. Proven ability to handle high-volume inquiries, troubleshoot technical problems, and create engaging marketing materials. Adept at communication and cross-functional...
Principais conquistas
- Responded to high volume of customer requests, maintaining positive customer satisfaction and exceeding sales quotas at Teleperformance.
- Provided real-time interpretation, facilitating seamless communication during conferences.
- Resolved complex technical issues and managed multiple design projects efficiently at COLSANITAS.
Experiência
Customer Service Agent
Responded to customer requests for products, services, and company information., Educated customers about billing, payment processing, and support policies and procedures., Handled logistics and task coordination from a distance to keep operations running smoothly., Helped a large volume of...
Technical Support Representative
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience., Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints., Designed eye-catching promotional materials, driving increased event attendance and...