Baljeet

Online Resolution Engineer

Provide technical support for Airtel Xstream Fiber / broadband services through online channels.. Diagnose and troubleshoot issues such as no internet, low speed, frequent disconnection, ONU/router faults, and fiber break indications.. Use network monitoring and CRM tools to check line status, LOS/LOP alarms, signal levels, and device health before providing solutions.. Guide customers step by step for modem/ONT configuration, Wi-Fi setup, LAN configuration, and basic home network troubleshooting.. Raise and track service tickets for field engineer visits in case of fiber cut, device replacement, or complex technical faults.. Coordinate with NOC and backend technical teams to resolve chronic or repeated line issues within defined SLAs.