Audrey

APPOINTMENT SETTER

Manage phone calls, including giving timely and professional responses to clients and customers., Acted as the first point of contact to introduce potential customers to products and services and set appointments for prospective clients., Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.

ENGLISH TUTOR FOR ESL PROGRAMS

Preparing and delivering lessons to improve students' reading, writing, and conversing skills., Assigning activities to facilitate students' consolidation of learning material., Tailoring my teaching style in accordance with students' needs.

CUSTOMER SERVICE REPRESENTATIVE

TECHNICAL SUPPORT REPRESENTATIVE

Assisted Customers in identifying issues and explained solutions to restore service and functionalities., Created user accounts and assigned permissions., Support management roles providing feedback to low-performer agents.

RECEPTIONIST

Property Management Assistant

Handled tenant communications, assisted with leasing and rent collection, coordinated maintenance, assisted with move-in/move-out procedures, ensured compliance with regulations, and managed vendor relationships., In emergencies, responded quickly to resolve property issues.