Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Aqua
Inbound Contact Rep
Contato
Competências
Demonstrated experience with Data entry proficiency.
Demonstrated experience with Goal-Oriented.
Demonstrated experience with Social Perceptiveness.
Demonstrated experience with Product Knowledge.
Demonstrated experience with Motivated.
Formação acadêmica
Resumo
Inbound Contact Rep open to new opportunities
Experiência
Inbound Contact Rep
Assisted customers with inquiries and provided accurate information in a timely manner.. Processed applications from members, enrolled them on company platforms, and transmitted enrollment information to Center for Medicare and Medical Services (CMS).. Performed basic administrative/clerical/operational/customer service computational tasks while providing excellent service to members.. Handled over 30 phone calls per day.. Multitasked by navigating through computer applications while on the phone.. Utilized CRM, CMS, HODMOD, MACESS, AVAYA, MENTOR, SPIDER, and FASTAPP applications daily.. Ensured all questions and follow-up questions were complete on the Medicare Supplement Application.
Lead CSR
Organized training sessions for newly hired personnel regarding product knowledge and sales techniques.. Analyzed customer feedback data to identify areas for improvement in the customer service process.. Assisted in developing processes for handling escalated calls from customers with special needs or requests.. Assisted members with managing their pharmacy benefits.. Received inbound phone calls from a wide variety of clients, members, and healthcare professionals.