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Anthony
Property Manager / Guest Services Manager
Contato
Competências
Demonstrated experience with Daily operations.
Demonstrated experience with Property readiness.
Demonstrated experience with Inspections.
Demonstrated experience with Quality control.
Demonstrated experience with Operational follow-through.
Formação acadêmica
Idiomas
Resumo
Professional profile
Experiência
Property Manager / Guest Services Manager
Managed day-to-day property operations and the complete guest journey, from pre-arrival and reservation support through check-in, in-stay assistance, issue resolution, and departure.. Coordinated Housekeeping and Maintenance teams, set operational priorities, and followed up on cleaning, repairs, property readiness, and guest-related needs.. Supported property-readiness and quality-control inspections to ensure units were clean, functional, properly prepared, and presented to expected standards.. Coordinated preventive and corrective maintenance needs, monitored outstanding issues, and followed through on solutions to minimize operational impact.. Managed bilingual guest communication, special requests, reservation inquiries, complaints, and service recovery with professional follow-through.. Coordinated staff, departments, and service providers to address property needs and maintain efficient daily operations.. Monitored guest satisfaction and operational performance, identified recurring issues, and recommended service and property improvements.
Concierge Services
Delivered personalized concierge and guest support within a luxury hospitality environment, anticipating needs and coordinating requests throughout each stay.. Managed check-in/check-out, reservation inquiries, guest correspondence, local recommendations, and personalized assistance in English and Spanish.. Coordinated with Housekeeping, Maintenance, Front Office, and other departments to maintain guest and property service standards.. Resolved guest concerns with discretion, responsiveness, and a strong service-recovery mindset.
Front Desk Supervisor
Supervised front desk operations and coordinated daily team responsibilities to support efficient workflow and professional guest service.. Oversaw reservations, guest correspondence, room availability, check-in/check-out support, and front-office procedures.. Coordinated with Housekeeping and Maintenance regarding room status, cleaning priorities, repairs, and operational follow-up.. Addressed complaints and operational challenges, coordinating solutions across departments through resolution.