Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Angie
Customer Service Representative
Contato
Competências
Utilized statistical techniques and software to interpret complex data sets for actionable insights.
Created and optimized queries to extract relevant data from relational databases.
Designed and maintained interactive dashboards to visualize key performance metrics.
Built complex spreadsheets and models for data analysis and reporting.
Presented data insights effectively to stakeholders and team members.
Formação acadêmica
Resumo
Results-driven data analyst with a focus on financial data analysis, dashboard creation, and process optimization.
Principais conquistas
- Developed and maintained dashboards that enhanced decision-making processes
- Streamlined data collection processes resulting in increased reporting efficiency
- Led data analysis projects supporting strategic initiatives across teams
Experiência
Customer Service Representative
Processed refunds, exchanges and service requests for customers., Handled high-volume telephone calls to address and resolve customer queries., Kept detailed records of customer interactions for future reference.
Fraud Specialist
Reviewed reports and individual transactions, which appeared suspicious, to uncover possible fraudulent activity., Analysed large amounts of data to find patterns of fraud and anomalies., Contacted customers directly to notify of fraudulent activity, and minimise impacts., Summarised all key information regarding the investigation into a detailed report for delivery to the client.