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Angel
Software Developer and IT Support Specialist in Puebla
Contato
Competências
Proficient in designing, developing, and optimizing websites using HTML5, PHP, Bootstrap, and Elementor.
Skilled in analyzing graphical data and performance metrics to inform decision-making and service improvements.
Experienced in providing effective technical support via chat, email, and calls, ensuring high customer satisfaction.
Knowledgeable in network layers, management systems, and alarm monitoring to maintain service integrity.
Formação acadêmica
Idiomas
Resumo
Experienced in web development, data analysis, and technical support, with a strong background in enhancing online service performance and user interfaces in Puebla.
Principais conquistas
- Validated and reported on service performance metrics, ensuring optimal online service delivery at Huawei Technologies.
- Developed and enhanced user interfaces for websites to boost sales and user engagement at Pinturas Puebla.
- Created comprehensive Health Checks and analyzed graphical data to evaluate service performance in a telecommunications environment.
- Provided multi-channel customer support, improving incident resolution and client satisfaction.
- Designed and programmed web functionalities, leveraging HTML5, PHP, and Bootstrap to improve website performance.
Experiência
Centro de control de Tecnología (Telefónica México)
Validación de servicios y reporte de Incidencias. Atención a clientes(Chat, Correo y llamadas). Análisis de graficas para evaluar el correcto Desempeño de servicios en línea.. Creación de Health Checks a servicios de red. Ejecución de comandos para comprobar el correcto funcionamiento de equipos de Red (IP RAN y Routers). Monitoreo de tráfico VoLTE. Monitoreo de APN. Monitoreo de Roaming (ALTAN, AT&T, TELCEL). Monitoreo de Rutas de interconexión (TELMEX, TELCEL, TOTAL PLAY, AT&T ALTAN). Monitoreo de servicio de red.. Análisis y validación de alarmas.. Seguimiento de incidentes con encargados de región y proveedores. Gestión y seguimiento de tickets.. Creación, asignación y seguimiento de folios.
Desarrollador
Diseño y desarrollo de sitios web, con enfoque en la mejora de la interfaz de usuario para incrementar ventas.. Programación de funcionalidades Web.