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Alvaro
Customer service agent for AT&T Prepaid
Currículo em vídeo
Contato
Competências
Handled customer inquiries and support interactions across multiple roles, demonstrating communication skills.
Coordinated deliveries, tracked shipments, and managed dispatch operations using various software tools.
Utilized AutoCAD, HTML, Linux, Microsoft 365, Salesforce, and other software for work-related tasks.
Proficient in Microsoft Office Suite, Ring Central, Trucker Tools, and TMS for daily operations.
Resolved challenges related to delivery coordination and communication with clients and team members.
Formação acadêmica
Idiomas
Resumo
Experienced in customer support, case management, and logistics coordination with a strong technical background.
Principais conquistas
- Supported customers through back-office and floor support roles at ACCEDO 24/7 and TELEPERFORMANCE
- Managed case workflows for Sunrun, enhancing customer issue resolution
- Coordinated carrier sales, track and trace, and dispatch tasks in logistics operations at Lean Solutions Group
Experiência
Customer service agent for AT&T Prepaid
Floor support, Back Office Agent
Agent – Customer service agent for Sunrun
Case Manager for Sunrun