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Jefferson
Personalized Football Coach
Contato
Competências
Provided soccer training in English and Spanish across diverse age groups, emphasizing skill transfer and knowledge dissemination.
Managed customer service operations including advising clients, providing detailed information, and handling administrative tasks.
Designed and executed action plans to reach sales goals and coached team members to improve performance.
Utilized bilingual communication skills in coaching, customer service, and training activities.
Formação acadêmica
Idiomas
Resumo
Experienced professional with a strong background in sports coaching, customer service, and sales management, passionate about training and development.
Principais conquistas
- Trained over 40 individuals across various age groups with successful outcomes.
- Facilitated product training for new hires in a customer service environment.
- Led sales teams to achieve action plans aimed at meeting sales objectives.
Experiência
Personalized Football Coach
Responsible for transmitting knowledge related to the practice of soccer in English and Spanish., Trainer of more than 40 people (Including team, children, teenagers and adults) with successful processes and results.
Customer Service Agent | Trainer
Responsible for advising on services, management and customer service in service channels., Product training facilitator for new hires., Responsible for successfully carrying out administrative tasks (Adherence record, coaching, QA analysis, payroll record, end of day report).
Customer Service Agent
Service agent for partners of the Booking.com platform, process facilitator, and responsible for providing detailed and clear information.
Sales Department Leader
In charge of creating action plans in order to reach sales goals., Responsible for coaching the team members with the purpose of improving their performance if needed.