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Adejoke
Customer Experience Associate (Part-Time)
Contato
Competências
Demonstrated experience with Appointment scheduling.
Demonstrated experience with Payment processing.
Demonstrated experience with Patient/client record management.
Demonstrated experience with Front desk & phone support.
Demonstrated experience with Google Workspace.
Formação acadêmica
Resumo
Customer Experience Associate (Part-Time) open to new opportunities
Experiência
Client Experience Associate (Senior / Associate / Team Lead)
Managed a high volume of client accounts and requests, keeping schedules and follow-ups on track.. Processed account and payment-related transactions accurately and within compliance requirements.. Communicated with clients by phone and email with warmth and professionalism, including sensitive matters.. Maintained detailed, accurate records for every client interaction.
Customer Experience Associate (Part-Time)
Welcomed customers in person and helped with everyday banking transactions and account needs.. Used internal booking and account-management systems to schedule and resolve requests.
Client Services Specialist
Supported clients by phone, email, and live chat while managing multiple open cases at once.. Helped clients navigate an online platform and processed account and payment requests.
Client Service Manager
Acted as the main point of contact for client accounts, managing schedules, requests, and follow-ups.. Coordinated multiple moving pieces across client accounts, staying organized under deadline pressure.