Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Adaukwu
Customer Service Representative
Currículo em vídeo
Contato
Competências
Demonstrated experience with Customer Service & Customer Retention.
Demonstrated experience with Inbound & Outbound Support.
Demonstrated experience with Appointment Setting & Scheduling.
Demonstrated experience with Administrative Support & Coordination.
Demonstrated experience with Calendar & Meeting Coordination.
Formação acadêmica
Idiomas
Resumo
Customer Service Representative open to new opportunities
Experiência
Customer Service Representative
Handled high-volume inbound inquiries through live chat, email and phone about product specifications, orders, delivery and related customer concerns.. Identified upselling and cross-selling opportunities by recommending relevant products and accessories based on customer needs.. Used e-commerce and CRM tools to record customer interactions, update order information and coordinate with fulfilment teams.
Customer Service Representative / Appointment Setter
Responded to customer questions through phone, email and live chat, providing clear information about products, services and policies.. Made 150–200 outbound calls daily, qualified prospects, and booked 80+ appointments monthly.. Handled customer complaints professionally and followed up to support customer satisfaction and retention.. Kept customer interactions, lead status and appointment details updated in the CRM.. Followed up with prospects after booking appointments to confirm schedules, reduce no-shows and provide additional support.
Customer Service Representative/ Personal Assistant
Provided professional guest support at the front desk and through phone and email, from check-in to check-out.. Handled reservation enquiries, room bookings, and special requests accurately while maintaining a positive guest experience.. Resolved guest complaints and operational issues calmly and professionally.. Processed billing, room charges, refunds, and payment reconciliations with attention to accuracy and confidentiality.. Assisted the manager with scheduling appointments and meetings, monitoring schedules, and tracking important dates and deadlines.. Organized office documents, maintained records, and prepared reports to support management and daily operations.. Coordinated administrative tasks, followed up on pending activities, and helped ensure scheduled activities and deadlines were met.
Habilidades
Transcrição do vídeo
Transcrição do vídeo 1
Usually, I stay calm, listen carefully, and allow the customer to explain their concerns without interrupting. I show empathy, I ask questions to understand the problem, and explain solutions in simple, clear language that they can comprehend. I also confirm they understand the next steps and follow up when necessary. My goal is to make every customer feel heard, respected, and confident that their issue will be handled properly.
Transcrição do vídeo 2
In my previous customer service role, I helped a customer understand how to use a product, a particular product. I broke the process into simple steps, explained each one clearly, and also encouraged them to answer and to ask questions. I also checked their understanding before moving to the next step. At the end, I asked them to go through the process themselves to ensure that they felt confident and, you know, could now use the product well. This taught me the importance of patience, clear communication, and adapting my explanation to each person's needs.
Transcrição do vídeo 3
So, in my previous customer service role, a customer was unhappy because of an issue with a product, okay? I listened carefully to understand the problem. I acknowledged their concerns and also asked questions to clarify the issue. I then explained the available solution and followed up to ensure the problem was resolved. The customer appreciated the support and, you know, clear communication on my part. And this experience taught me the importance of patience, empathy, and following through to ensure customer satisfaction. Thank you.
Transcrição do vídeo 4
I would stay organized by prioritizing customer inquiries based on urgency, using a CRM system to track conversations and follow-ups, and keep clear records for each interaction. I would also use task management tools to monitor pending issues and deadlines. When collaborating with a team, I would also communicate regularly, share updates, and ask for support when needed to ensure every customer receives timely and effective assistance. Thank you.
Video resume
My name is Adoko. I have over five years of experience in customer service and sales. I am skilled in handling inquiries, resolving complaints, and building strong customer relationships. I am also experienced in using CRM tools for managing customer information and tracking interactions. I am a great communicator, organized, and committed to delivering excellent customer service. Thank you.