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Adalberto
Bilingual Customer Service and Tech Support Agent
Contato
Competências
Exceptional ability to address client needs, resolve issues, and ensure positive customer experiences.
Skilled in managing inbound inquiries, promoting products, and retaining clients through effective communication.
Proficient in delivering clear, engaging presentations and facilitating effective interactions.
Capable of managing multiple stakeholders and coordinating projects via digital platforms efficiently.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with extensive experience in customer service, tech support, sales, and English education. Adept at building client relationships, delivering impactful training, and managing projects with a focus on excellence and client satisfaction.
Principais conquistas
- Delivered world-class customer service and technical support for satellite television, enhancing client satisfaction.
- Retained clients by effectively addressing cancellation reasons and providing tailored solutions, boosting loyalty.
- Designed and delivered English training programs for company executives, improving communication skills.
- Coordinated remodeling projects efficiently, ensuring timely delivery and high client satisfaction.
Experiência
BILINGUAL CUSTOMER SERVICE AND TECH SUPPORT AGENT
Responsible in providing world class customer service and tech support to clients for satellite television service.
INBOUND SALES AND RETENTION AGENT
Responsible for answering client inquiries in regards to various health products and setting up orders.. Responsible in retaining clients calling in to cancel due to various reasons and educating clients on how to use the company’s health products.
ENGLISH TEACHER/ASSISTANT ACCOUNT EXECUTIVE
Responsible for imparting English classes to company executives/directors.. Responsible for assisting the Customer Care department in managing classes for the clients.
SALES DEPARTMENT REP/PROJECT COORDINATOR
Responsible for answering customer inquiries regarding Made Renovation services for bathroom remodeling.. Responsible for coordinating projects with project consultants via Zoom.