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Abraham
Bilingual customer service agent
Currículo em vídeo
Bilingual customer service agent
Taking incoming calls to respond general questions about companies products. Schedule appointments with new clients to speed up the sales process.nCreation of systems to organise processes.nCreation of information on databases.nAttend conversations,emails chats and calls.nTranslating calls from English to Spanish.n
Contato
Ciudad de México, Ciudad de México, México
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer SupportAdvanced
Provided customer service through calls, emails, chats, and conversations, ensuring client satisfaction.
Bilingual CommunicationIntermediate
Translated calls from English to Spanish, facilitating bilingual customer interactions.
Process OrganizationIntermediate
Developed systems to streamline and organize operational processes for efficiency.
Database ManagementIntermediate
Created and maintained information on databases to support customer service activities.
Resumo
Experienced bilingual customer service agent with over four years of managing customer interactions, creating organizational systems, and supporting sales processes.
Principais conquistas
- Handled back-to-back calls, effectively managing diverse customer interactions including unhappy clients
- Created systems to organize processes and maintained useful information in databases
- Scheduled appointments and responded to inquiries, accelerating the sales process
Habilidades
Customer SupportBilingual CommunicationProcess OrganizationDatabase Management
Publicado na CazVid - 3 de jul. de 2025