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Z

Zach

Customer Service & Team Leadership with 3+ years in hospitality & foodservice

Contacto

Calgary, Alberta, Canada
Disponible en CazVid
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Competencias

LeadershipAdvanced

Led teams in hospitality settings, managed operations, and trained staff to improve service and efficiency.

Customer ServiceExpert

Provided exceptional customer experiences through effective communication, rapport building, and responsiveness.

Operations ManagementIntermediate

Handled daily store operations, cash register functions, and maintained health and safety standards.

Technical SkillsIntermediate

Utilized fryers, stovetops, ovens, and digital platforms for promotion and operational tasks.

Teamwork & CollaborationAdvanced

Worked effectively with team members to deliver high-quality service and coordinate tasks.

Educacion

Energy Engineering
SAIT / U of C

Resumen

Skilled in team leadership, operational management, and delivering exceptional customer experiences in fast-paced foodservice environments. Proven track record of meeting targets, maintaining standards, and training staff.

Logros Clave

  • Consistently achieved hourly sales targets as Shift Leader at Second Cup.
  • Maintained top health and safety standards during inspections, ensuring compliance.
  • Led and trained new staff, improving team performance and service quality.

Experiencia

Shift Leader, Barista

Second Cup

Reaching hourly sales targets, Training new employees, Maintaining a gold standard operations / health and safety score during inspections, Managing the store Facebook page, promoting seasonal specials and increasing foot traffic, Efficiently making high quality drinks, Handling all cash register...

Line Cook

Hayden Block

Kitchen Prep, Using fryers, stovetop, oven, smoker, Back of house cleaning, Attention to detail : customizing orders and avoiding allergenic components of a dish

Habilidades

LeadershipCustomer ServiceOperations ManagementTechnical SkillsTeamwork & Collaboration
Publicado en CazVid - 17 may 2026
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