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Yeiny
Help Desk
Contacto
Competencias
Handled hardware, software, and network connectivity issues for diverse users, utilizing ticketing systems and diagnostic skills.
Provisioned user accounts and managed access controls in Active Directory and Azure environments to ensure secure and efficient user management.
Coordinated dispatch and optimized schedules in logistics operations; assisted with claims following service damages.
Managed support tickets from logging to resolution, ensuring timely updates, follow-up, and customer satisfaction at Dell.
Resumen
Resourceful technical support specialist with hands-on experience managing hardware, software, and network issues. Skilled in user account provisioning, support ticket lifecycle, and customer service. Proven ability to coordinate logistics, handle claims, and improve support workflows.
Logros Clave
- Managed and resolved a wide range of technical issues at NTT Data, improving client satisfaction and support efficiency.
- Coordinated logistics and claims processes for 3 Men Movers, optimizing schedules and guiding customer interactions.
- Oversaw support ticket lifecycle at Dell, ensuring accurate issue resolution and warranty verification, maintaining high service standards.
Experiencia
Help Desk
Managed incoming technical issues via phone, email, and ticketing systems, Diagnose hardware, software, and network connectivity issues for remote and in-office users., Provision user accounts and access (Active Directory, Azure)
Logistics and claims
Coordinated and dispatched drivers to their assigned moves., Organized and optimized schedules for drivers/ movers, Assisted, and guided movers, and customers during or after services, for damages throughout the claims process.
Commercial Care
Manage support tickets from initial logging to final resolution, ensuring timely updates and follow-up with the client., Verify warranty entitlements and coordinate the dispatch of replacement parts or on-site technicians as needed., Process and manage service requests and return merchandise...