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Yanira
Contacto
Competencias
Demonstrated experience with Conflict resolution.
Demonstrated experience with Communication.
Demonstrated experience with Guest relations.
Demonstrated experience with Administrative tasks.
Demonstrated experience with Staff management.
Educación
Experiencia
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Delivered comprehensive product and service information to customers, ensuring clarity and satisfaction, Efficiently managed and resolved customer complaints, upholding company’s reputation, Processed returns swiftly, maintaining focus on customer convenience and trust, Educated customers about billing, payment processing and support policies and procedures., Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly., Maintained up-to-date knowledge of product and service changes., Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
RECEPTIONIST
Welcoming guests during check-in and extending farewells at check-out, Overseeing reservations via phone, email, or online platforms, Facilitating the check-in and check-out processes for guests, while attending to their needs throughout their stay, Addressing inquiries and providing information regarding hostel services, Executing administrative tasks, Responded to inquiries from callers seeking information., Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance., Resolved customer problems and complaints.
MANAGER
Supervised and coordinated the daily operations of the establishment, Oversaw residential staff and defined their responsibilities, Engaged with guests to gather feedback and provide exceptional service, thereby addressing their needs, Conducted administrative tasks: managed and coordinated accounting, budgets, and statistical analyses, Monitored and controlled the company's revenue and expenditures, Developed and implemented marketing strategies, including promotions and discounts, Developed and maintained relationships with customers and suppliers through account development., Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
RECEPTIONIST & GUEST RELATIONS
Welcoming guests during check-in and bidding farewell at check-out, Managing the check-in and check-out processes while attending to guests throughout their stay, Addressing inquiries and requests, and offering information regarding hotel services, Executing administrative tasks, Delivering exceptional, high-quality, and professional customer service experiences, Collaborating with all staff to ensure a comfortable overall guest experience, Resolved customer problems and complaints., Kept reception area clean and neat to give visitors positive first impression., Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
RECEPTIONIST
Greeted guests upon arrival and extended farewells upon departure, Managed the check-in and check-out processes, while assisting guests throughout their stay at the hostel, Addressed inquiries and requests, providing information regarding hostel services, Conducted administrative tasks, Resolved customer problems and complaints.