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Xiomara
Customer Service Specialist with Diverse Experience in Hospitality, Telecom, and Healthcare
Contacto
Competencias
Applied active listening and problem-solving skills to ensure customer satisfaction and loyalty.
Effectively communicated with customers and team members through multiple channels including phone, chat, and in person.
Provided troubleshooting for internet and phone services, resolving customer issues efficiently.
Managed bookings, quoted benefits, and processed payments to support sales for a vacation club.
Scheduled and prioritized tasks effectively across multiple roles to meet performance standards.
Educacion
Idiomas
Resumen
Versatile customer service specialist with experience across healthcare, telecom, and hospitality sectors.
Logros Clave
- Gained comprehensive experience in sales, technical support, and customer service roles across various industries
- Handled both inbound and outbound communication, including reservations, troubleshooting, and appointment setting
- Demonstrated ability to adapt to different customer support platforms, including in-person, chat, and phone support
Experiencia
Sales Agent for Vivenzia Vacation Club
Time Share Education, Booking Reservation, Quoting Members Benefits, Taking Payments
Technical Support for kinnetic by Winstream
Handle Residential and Business accounts, Responsible for Basic and advance troubleshooting Internet and phone maintenance, Taking Inbounds calls, Chat support on weekends
Customer Service for United Health care insures
Setting Doctors Appointment, Quoting customer benefits, Help customer to find Specialist, Responsible for bring a great customer service to each customer.