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William
Customer Support & Operations Specialist with 5 years of service experience
Contacto
Competencias
Provided Tier 1 technical and billing support via calls, chat, and email for telecommunications and services.
Led workload assignment, monitored team performance, and supported operations as a team lead in a BPO environment.
Assisted customers with internet issues and created support tickets for escalation when necessary.
Generated performance reports, managed documentation, and supported special projects for operations and finance teams.
Proficient in Excel, Word, Publisher, and PowerPoint for report creation and documentation.
Educacion
Idiomas
Resumen
Experienced in multi-channel customer service, team supervision, and process support across telecommunications and finance sectors.
Logros Clave
- Progressed from customer support roles to team leadership and operations management.
- Handled multi-channel customer interactions including calls, chats, and emails, gaining diverse communication skills.
- Supported multiple departments such as billing, technical troubleshooting, and order support, demonstrating role flexibility.
Experiencia
FINANCE TEAM LEAD
Assign the workload to agents., Run a performance report per agent., Assist the operations whenever it is needed., Start the claim process whenever notified of a property damage report., Assist Hikki (TE Finance Manager) on special projects or requests., Ensure that all reports managed by the team...
AGENT
Assist the recruited contractor to complete the verification process in order for them to start getting work assigned.