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Wilber
Translator with 5+ years in Customer Service and Technical Support
Contacto
Competencias
Provided consecutive interpretation in professional settings including legal, healthcare, and community sectors.
Delivered customer support, retention, and escalation management across various industries.
Conducted sales calls, analyzed policies, and upsold services to clients in insurance and travel sectors.
Performed technical diagnostics and provided customer solutions in technical support roles.
Managed inventory, staff hiring, and scheduling for food service operations.
Educacion
Idiomas
Resumen
Experienced in translation, customer support, sales, and operations management with a focus on client satisfaction and process improvement.
Logros Clave
- Handled multilingual calls across legal, healthcare, and community sectors as a translator.
- Successfully maintained customer retention and exceeded sales goals in multiple roles.
- Managed operations including hiring, training, and scheduling as an Operations Manager.
Experiencia
Translator: English/Spanish
Responsible for handling calls on demand and renders meaning of conversations in the consecutive mode between speakers of two different languages., Use appropriate industry terminology and understands common industry procedures and practices., The calls involve: Legal, Healthcare, and Community.,...
Outbound sales agent
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage., Call on policyholders to analyze insurance program and suggest additions or changes advantages and disadvantages of...
National account executive
Sales professionals responsible for providing working capital for small to medium sized companies throughout the United States., As a Cash Advance Opener you will be calling companies to pre-qualify them for working capital for their business.
Reservation specialist
Assisted guest with the planning and booking aspect of their vacation or stay., Served as guest trip advisor offering the best solutions to guest needs, aiding in accommodations appropriate to the needs., Up sell by offering clients additional services or special packages., Met and exceeded sales...
Retention Specialist
Provided Services for the following client: Great Health Works and Program: GHW., Customer Service only, saving those customers that call in to cancel various GHW Products., Met and exceeded budgeted retention goals consistently, in a highly-competitive, commission driven environment.
Retention Specialist
Served as an Escalation Team Lead for high level customer related issues that were complex in nature., Minimized account disconnects through resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with product and process.
Technical support
Performed all phases of trouble shooting including interpretation, analysis and research.
Support professional
Provided customers with solving a wide variety of technical problems and offer suggestions that provide a more complete solution.
Operations manager
Ordered all equipment and products for daily operations., Responsible for hiring, training, and schedule assignment, and discharge of all employees.
Outreach Worker
Conducted consumer education workshops and publicized these workshops thru flyers, posters and newsletters., Organized community meetings to inform resident about Medicaid, community housing, career opportunity And Child Health plus.