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Whitney
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Competencias
Demonstrated experience with Adaptability.
Demonstrated experience with Data Analysis.
Demonstrated experience with Effective Communication.
Demonstrated experience with Staff Development.
Demonstrated experience with Detailed Oriented.
Educacion
Resumen
Professional profile
Experiencia
Skip Tracer
Conducted extensive skip tracing for deceased accounts, accurately identifying relatives' contact information.. Utilized obituaries to confirm dates of death and locate potential family members.. Gathered attorney contact information to facilitate claims, ensuring compliance with legal requirements.. Verified decedent information using Accurint and TLO databases.. Confirmed or corrected personal information for account holders, including dates of birth and social security numbers.. Researched living accounts to maintain collection efforts and document findings.. Maintained confidentiality of sensitive information, adhering to company policies and training guidelines.
Massage Chiropractic Bodywork
Greet visitors in a professional, energetic, positive, and courteous manner. Ensure desk/room reservations, and health screen procedures are followed. Responsible for main line calls and messages during business hours. Assist with ordering, receiving, and distribution of office supplies. Coordinate bi-weekly or monthly, onsite, new hire boot camp. Assign and maintain employee building and parking access. Receive, sort, send mail as needed via various couriers. Coordinate travel and meetings for Executives and applicants. Coordinate office catering. Provide other related duties as assigned or required. Exercise discretion and maintain confidentiality
Sales/Collections Specialist
Customer Service Representatives who possess excellent customer service, customer satisfaction and customer experience skills along with handling client inquiries and complaints through phone or email.. Effective communication and interpersonal skills to interact with clients effectively and clearly.. Detail-oriented and superb organization skills to manage client files and policyholder accounts.. Experience in sales is also required for managing sales opportunities for cross and up-selling insurance products.. Perform collection follow-up on assigned accounts on a regular basis and request correct adjustments to resolve outstanding account balances.. Review, track, and where necessary, research outstanding payments to ensure timely receipt of payments in order to increase Comfort Medical's revenue and reduce accounts receivable.. Complete adjustment requests in compliance with month end schedule.. Follow up on all denials prior to the payer's appeals deadline.. Identify denial trends and make recommendations for resolutions.. Prepare adjustments such as refunds, contractual differences, and write-offs for approval and processing.. Maintain accurate and detailed chart notes in system.. Verify that payments received are correct and answer patients' or insurers' billing questions.. Set up budget payment plans with patients and monitor repayment activity.. Correct posting payments and make charge adjustment to patient account.. Identify possible collection actions and refer collections issues to the Manager.
Claims Analyst
Identifying customer concerns and effectively communicated with clients regarding death and disability premium claims while maintaining confidentiality per HIPAA requirements.. Thorough ability to de-escalate client concerns and complaints through effective communication and problem-solving skills.. Utilize computer programs to enter, modify, and retrieve information.. Analyzed premium documents to make precise decisions for payments approval and claim denials.. Consistently researched and implemented various professional development to ensure myself and colleagues were highly equipped to perform job duties.. Works independently and proficiently in order to accomplish a wide variety of task.. Used software to execute several office functions for files and documentation; receive electronic documents and storing/printing them.