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Wendy
Customer Service Manager
Contacto
Competencias
Demonstrated experience with Dependable/Reliable.
Demonstrated experience with Adaptable/Flexible.
Demonstrated experience with Sales Force.
Demonstrated experience with Currently working remote.
Demonstrated experience with Detail Oriented.
Educación
Resumen
Customer Service Manager open to new opportunities
Experiencia
CUSTOMER SERVICE MANAGER
Managing my customer's forklift fleet and needs. Secure rental forklift. Quotes on rentals. Secure quotes to get the forklifts repaired. Consolidating/reviewing monthly invoices for my customers. Denying /approving invoices. Customer Advocate on getting cost saves on invoices. Respond to customer questions about invoicing. Work with vendors on statements and payment status. Reports for Account Executives daily. Cross train new CSM’s. Point of contact for questions and direction. Provide Superior Customer Service to our clients and potential clients. Reviewed customers data to assess current issues and determine potential solutions. Travel to customer sites to complete site surveys. Train customers on our SalesForce Dashboard and share the best practices to help them succeed
CUSTOMER SERVICE
Took customers order for the products we offered on a daily basis. Responsible for staging the trucks. Responsible for managing the prices of the cases. Making sure the quality was perfect to send out. Keeping track of inventory of products. Lead from start to finish on orders/delivery. Took the lead on complaints and made sure customer was satisfied with resolution. Training of new Customer Service Representatives
CUSTOMER SERVICE
Guiding the customers through their roofing material needs. Manage all post-sales activity and enterprise customers through planning and execution of the orders placed. Ability to diagnose issues and routes to a resolution. Primary point of contact for new and existing customers. Host regular check-ins and quarterly business reviews. facilitate data requests