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Wendell

Customer Service & Support Specialist with 10+ years experience in diverse industries

Video resume

Virtual Assistance
I have over 10 years of experience working for various industries, based in the US. As a customer service representative, as a senior tech support specialist and also as a medical appointment scheduler. I am well-trained in managing sensitive informations, and handling customer concerns via phone calls, chat and emails.nWhen it comes to helping my customers I am vary passionate and self driven in providing and give them an overall experience and satisfaction while taking care of their concerns.n

Contacto

Managua, Managua, Nicaragua
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceExpert

Extensive experience in assisting customers through phone calls, chat, and email in high-pressure environments.

Technical SupportAdvanced

Provided tech support for various issues, demonstrating problem-solving skills and technical knowledge.

Medical SchedulingIntermediate

Managed appointment scheduling and medical inquiries, ensuring accurate and timely responses.

Communication SkillsExpert

Skilled in effective communication, handling customer concerns with professionalism and empathy.

AdaptabilityAdvanced

Quick learner with ability to adapt to various roles and industries, contributing to team success.

Educacion

Physic-Mathematic
BICU University
2016
Middle Technician
URACCAN University
1999
Escuela Normal Rigoberto Cabezas
1997
Colegio San Jose
Completed 1988

Resumen

Customer service professional with over 10 years of experience in call centers, supporting diverse customer needs through multiple communication channels. Skilled in handling sensitive information and resolving concerns efficiently.

Logros Clave

  • Provided exceptional customer service across billing, tech support, and medical inquiries for over a decade.
  • Preserved customer satisfaction by effectively managing sensitive information and handling concerns via multiple communication channels.
  • Proven ability to quickly learn new skills, adapt to various roles, and contribute as a self-motivated team member.

Experiencia

Medical Clinic Scheduling Specialist

OCLINCALS OUTSOURCED SERVICES
2021 - 2023

Snr Technical Support Advocate

CONCENTRIX Call Center
2018 - 2021

Tech. Support / Professor of Windows Office and Internet

IPCC INATEC
2015 - 2018

Core Department Customer Service Agent

Capital One Bank. SITEL Call Center
2013 - 2014

Habilidades

Customer ServiceTechnical SupportMedical SchedulingCommunication SkillsAdaptability
Publicado en CazVid - 3 jul 2025
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