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Waldo
Customer Service Specialist with 5+ years in service industry
Contacto
Competencias
Provided proactive support and problem resolution in online and direct customer interactions.
Effectively responded to inquiries and communicated complex information across multiple platforms.
Supported sales processes through follow-ups and lead management, contributing to revenue generation.
Handled scheduling, documentation, and correspondence to ensure efficient office operations.
Assisted in creating marketing materials and identifying sales opportunities at Real State Assistance.
Educación
Idiomas
Resumen
Experienced in customer support, sales assistance, and administrative tasks across various service-focused roles.
Logros Clave
- Handled multiple online chat platforms at Hotels.com and Credit Karma, ensuring quick resolution of customer issues.
- Developed marketing collateral and managed lead generation at Real State Assistance, increasing potential sales outreach.
- Provided transportation and translation services at One Call CM Interpretations, facilitating healthcare access for injured workers.
Experiencia
Transport + Language solutions provide injured workers with transportation to medical appointments, and once there, translation services so they understand the healthcare they are receiving.
Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings, Developed and deployed marketing collateral to promote properties and drive sales., Generated leads for sales and rental properties through cold calls and referrals., Coordinated leads management with CRM software to improve efficiency with prioritized prospects., Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Virtual Customer Service Representative
Troubleshoot and resolve online ordering issues and concerns to promote seamless ordering process for customers, Answered live online chats to give a quick answer and solve problems faster., Followed- up with online price quotes via email and phone to answer questions and close sales., Responded to website and email inquiries within 3 to 5 business days to maintain customer satisfaction and generated positive reviews.
Virtual Customer Service Agent
Answered live online chats to give quick answers and solved problems faster., Conducted quality assurance reviews of website to maintain accuracy of online booking tools., Followed-up with online price quotes via email and phone number to answer questions and close sales., Provided ongoing guest service to potential clients looking to make reservations.