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Wagner
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Educacion
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Experiencia
Front desk Manager
Mainly General Operations tasks, Attend events inquiries and marketing strategies with OTAS.
Revenue Manager
Responsible for hotel room revenue, Marketing strategies with Travel Agencies, OTAS, and Companies, Create rate plans for Sabre, Opera for GDS.
Account Manager
Manage a portfolio part of Costa Rica, Follow up with top producers, Contact new prospects and visit their properties to verify and include new clients in the system.
Corporate Sales Executive
Look up to business opportunities by identifying prospects, Maintain a relationship with clients by providing support and guidance with their budget, Contribute to the sales team.
Sales Manager
Grew and hit sales targets by successfully managing the sales team, Design and implement a strategic sales plan that expands the hotel profit, Present sales revenue and expense reports and realistic forecasts to the management team, Identify emerging markets.
Cluster Sales executive and meetings and event coordinator
Assisted hotel Residence Inn, Courtyard Alajuela, Courtyard Escazú, and AC Marriott, Quote events and follow up the process to sign a contract, Share the information with a hotel coordinator to organize the hotel staff, Verify that every company has a corporate rate associated with each hotel and upload data to add new rates based on the company budget and possible revenue.
Travel Counselor
Assist Coca-Cola corporate travelers with new bookings for global markets such as Latam, EMEA, Noran, Apac, Provide resolutions via chat, email, and calls, Maximize the time and budget based on the itinerary provided and provide alternate options based on the traveler's needs and company policy., Worked for an ETEAM account, which is a multi-account and the position was mainly via email.
Client Executive
Programming and implementing new clients, Assisting with de-implementation processes, Review and update client policies, Coordinate meetings with multiple clients, Follow up on escalation that requires further investigation, Delegate tasks to operations and technical teams.