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Victoria
Customer Service & Administration with 15+ years in Hospitality & Call Centers
Video resume
Contacto
Competencias
Delivered customer support via calls and emails in bilingual settings, resolving issues and maintaining satisfaction
Managed administrative tasks for organizations, including correspondence, scheduling, and case management
Supervised hotel operations, including guest relations, staff coordination, and service delivery
Provided effective communication in both English and Spanish across multiple roles and industries
Applied economic knowledge and accounting principles learned through academic background in practical roles
Resumen
Experienced in hospitality, call centers, and administrative roles with over 15 years of diverse industry exposure, specializing in bilingual support and management.
Logros Clave
- Managed hotel operations as a Hotel Manager, overseeing daily activities and guest services
- Provided bilingual customer support in English and Spanish for call center campaigns, handling calls and emails
- Served as an Administrative Assistant for NGOs and cooperatives, supporting organizational operations