Victor - Customer Support Specialist with 4+ years of bilingual service expertise

Delivered bilingual support in email, chat, and phone channels, resolving client inquiries effectively.

Provided technical assistance specifically for software platforms like Rosetta Stone, including account troubleshooting.

Managed and utilized Zendesk to handle customer interactions and service workflows.

Management of systems such as Zendesk, Assistance with questions and also customer service to said clients, Professionalism in emails and interim campaign processes, Bilingual assistance in the 2 channels used, telephone and email.

Customer service, email support, chat support, and Rosetta Stone account support, Assistance and technical support on Rosetta Stone virtual language material, including service to Live Tutoring sessions., Channels used, Telephone, mostly Chat and email.

Customer service for cell phone assistance., Technical service and account management, Channels used phone and chat