This is my profileContact via CazVidVictor
Customer Support Specialist with 4+ years of bilingual service expertise
Contact
Competencies
Delivered bilingual support in email, chat, and phone channels, resolving client inquiries effectively.
Provided technical assistance specifically for software platforms like Rosetta Stone, including account troubleshooting.
Managed and utilized Zendesk to handle customer interactions and service workflows.
Education
Languages
Summary
Experienced in bilingual customer service and technical support across telecom and educational platforms, with proficiency in system management.
Key Achievements
- Provided multilingual customer support via phone, email, and chat channels across multiple clients.
- Managed Zendesk system to streamline customer service operations.
- Supported technical troubleshooting for Rosetta Stone language learning platform and assisted with live tutoring sessions.
Experience
CALL CENTER AGENT
Management of systems such as Zendesk, Assistance with questions and also customer service to said clients, Professionalism in emails and interim campaign processes, Bilingual assistance in the 2 channels used, telephone and email.
CALL CENTER AGENT
Customer service, email support, chat support, and Rosetta Stone account support, Assistance and technical support on Rosetta Stone virtual language material, including service to Live Tutoring sessions., Channels used, Telephone, mostly Chat and email.
CALL CENTER AGENT
Customer service for cell phone assistance., Technical service and account management, Channels used phone and chat