Experienced customer service representative with a focus on sales and client engagement, adept at remote work and cross-cultural communication.
Handled customer interactions to enhance satisfaction and sales outcomes.
Utilized active listening and effective communication to build rapport with clients.
Engaged in sales activities through inbound and outbound calls to clients.
Gained experience managing customer interactions and tasks from a home environment.
CCDOCS
Generating new leads through outbound calls for a free roof inspection, Creating urgency in customers who were not interested in the beginning
MULTILEVEL SALES
Prospecting and creating leads for an international company, “Herbalife”, Preparing nutritious food, drinks, and desserts to help people care for their health
LUX CONNECT
Opener in solar panel sales for Next Era Energy, Creating new leads and setting appointments with customers in California, Managing hundreds of outbound calls and providing excellent customer service
TELEPERFORMANCE
Take care of electricity customer accounts at NRG Company, Provide service to all Brands or NRG Companies: Reliant, Direct Energy, Green Mountain, Cirro, Discount Power, Xoom, and Stream, Universal Account Manager for the Win Back department, Get customers back from other companies and solve the manager department’s issues, Create new enrollments and open investigations
Bachelor in Social Psychology
Bachelor in TESL (Teaching English as a Second Language)
Basic and Advanced English Courses
Highschool
Secundary School
Elementary School
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