Este es mi perfilContactar vía CazVidEste perfil está escrito en inglés
Veronica
Contact Centre Agent at Merchants ZA
Contacto
Competencias
Exceptional ability to convey information clearly and professionally across diverse channels.
Skilled in diagnosing issues quickly and implementing effective solutions to enhance customer experience.
Capable of prioritizing tasks efficiently to meet deadlines and manage multiple responsibilities.
Proven ability to collaborate effectively within diverse teams to achieve common goals.
Proficient in various software tools, supporting efficient communication and data management.
Educación
Resumen
Versatile professional with hands-on experience in customer service, hospitality, and retail. Skilled in communication, problem-solving, and teamwork, with a proven ability to adapt and excel in dynamic environments. Committed to delivering excellent service and continuous growth.
Logros Clave
- Provided efficient support to Dashers, customers, and merchants, resolving account and order issues promptly.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Gained versatile experience across retail, hospitality, and customer support sectors.
Experiencia
General Worker
Cleaning the store. Customer Assistance. Inventory Management. Merchandising
General Worker
Serving Guests. Assisting at the bar area. Preparing Coffee and Welcome Beverages. Taking room service orders. Preparations for events / conferences. Cleaning of common areas. Ensure Conference Rooms always clean and ready for use. Washing dishes and polishing glassware
Contact Centre Agent
Assisting Dashers, Customers and Merchants. Taking Chats, making support calls and sending emails. Assisting with account issues, software issues, missing payments and live order related issues