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Karla
Customer Support Specialist with Bilingual and Technical Skills
Contacto
Competencias
Delivered comprehensive assistance to clients and agents in a bilingual environment.
Handled fraudulent reports and helped customers recover from scams.
Provided troubleshooting help related to hardware and software for customers.
Prepared food and maintained cleanliness in a fast-paced environment.
Educación
Idiomas
Resumen
Experienced in bilingual support, technical troubleshooting, and customer complaint resolution.
Logros Clave
- Provided bilingual support (English and Spanish) to clients and agents at Teleperformance.
- Resolved customer complaints, inquiries, and fraud-related issues in a timely manner.
- Assisted customers with technical and operational issues, improving service efficiency.
Experiencia
Agent support
Offer assistance to clients and agents in the United States and Canada, resolving their requests in whatever situation they may be in., Help customers when they are victims of fraud and provide a little assistance related to technical issues., Resolve customer complaints or answer customer questions regarding policies and procedures., Help the customer by going to the correct department for the resolution about the operation of the computer software or hardware to solve problems., Helped customers in both English and Spanish.
Customer service
Prepared food for customers and helped with the general cleaning of the store.