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Valentina
Human Resources Analyst with 5+ years in procurement and customer service
Contacto
Competencias
Handled procurement processes including negotiations, order coordination, and supplier relationship management across multiple roles.
Provided customer support via chat and email, managing inquiries and ensuring high-quality service delivery.
Created reports and dashboards to analyze procurement activities and supplier performance for process optimization.
Established and maintained supplier relationships, negotiated deals, and resolved issues to meet organizational needs.
Organized onboarding, resource allocation, and internal communications to support procurement and HR functions.
Educación
Idiomas
Resumen
Experienced in procurement, supplier negotiation, and customer support with a track record of improving operational efficiency and service quality.
Logros Clave
- Managed procurement processes and ensured compliance with policies at Maxicassa SAS
- Coordinated international orders and negotiated supplier deals, improving procurement efficiency at Globaltek International
- Supported development of KPIs and procurement tracking systems at Telefónica, enhancing data accuracy and reporting
Experiencia
Human Resources Analyst
Manage procurement processes, including the consolidation of overtime data and travel expense legalizations for various locations, ensuring compliance with internal and external policies., Coordinate and oversee supplier relationships to ensure timely delivery of services aligned with organizational objectives., Track and resolve supplier issues, maintaining a focus on quality, deadlines, and cost-efficiency., Create and maintain purchase-related records and administrative data, ensuring accuracy and readiness for reporting., Support onboarding processes by organizing and coordinating the procurement of materials and resources for new hires., Plan and execute administrative tasks related to employee programs, ensuring alignment with company policies and effective resource allocation., Prepare detailed reports and dashboards to analyze procurement activities, evaluate supplier performance, and optimize processes., Collaborate with internal teams to align procurement activities with organizational strategies and ensure seamless operations.
Customer Service Representative
Provide efficient support via chat, resolving customer inquiries and issues promptly., Document interactions in Oracle tickets, ensuring accurate case records for follow-up., Manage customer orders, addressing issues and ensuring seamless processing., Draft clear emails to communicate resolutions professionally., Collaborate with teams to streamline processes and improve service delivery., Maintain detailed records to support process optimization and reporting.
Key Account Manager
Manage the entire procurement process, from initial requests to final delivery, ensuring that specifications and deadlines set by internal teams and suppliers are met., Negotiate with suppliers to secure the best deals in terms of pricing, quality, and delivery times, focusing on cost optimization and service improvement., Oversee and coordinate international orders in multiple countries, including Colombia, Venezuela, and Bolivia, ensuring that all products are delivered according to requirements and within the requested timelines., Prepare detailed quotes and compare supplier proposals, facilitating decision-making to improve the procurement process and enhance operational efficiency., Act as a bridge between internal teams and suppliers, addressing any issues or delays with orders, ensuring satisfaction for both internal teams and clients., Present periodic reports on the status of purchases, analyzing key data and providing recommendations to improve procurement efficiency and meet purchasing goals.
Sales Assistant
Develop and implement effective procurement strategies across multiple platforms, ensuring the timely and efficient purchase of products, and improving visibility and sales in key markets., Optimize supplier proposals and product listings on platforms such as Alibaba, focusing on securing the best deals and improving supplier relationships to increase quality traffic to product pages., Support the planning and execution of supplier negotiations and international order management, ensuring seamless procurement processes and timely deliveries to meet internal requirements., Coordinate internal purchase orders and track deliveries, ensuring a smooth procurement experience for internal teams while meeting delivery deadlines and quality standards., Design and create procurement-related communication materials in both English and Spanish, ensuring clear and effective communication with suppliers and internal teams.
Quality and Customer Experience Management Trainee
Support the development and generation KPIs using Excel and company tools, ensuring accurate tracking of supplier and procurement data., Track and follow up on procurement projects assigned to team members, ensuring timely delivery and adherence to internal requirements., Maintain up-to-date records of suppliers and internal stakeholders, ensuring accurate data for efficient procurement operations., Monitor the quality of supplier responses to procurement requests, ensuring reliable data for procurement decisions and implementing improvement plans where needed., Generate monthly procurement reports to assess supplier performance and satisfaction, providing valuable insights for continuous process improvement.