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Valentina
Customer Service Professional with 5+ years in Finance and Collections
Contacto
Competencias
Provided support to clients in finance and healthcare sectors, ensuring accurate resolution and adherence to standards.
Excelled in delivering clear, effective communication with customers and stakeholders in high-pressure environments.
Updated and maintained data on information platforms, ensuring accuracy and compliance in account recovery processes.
Fluent in English and Spanish, facilitating effective communication with diverse customer bases.
Educacion
Idiomas
Resumen
Dedicated customer service professional with over 5 years in finance and healthcare collections. Proven ability to manage appeals, communicate effectively in bilingual settings, and ensure data accuracy under pressure.
Logros Clave
- Managed communications for account recovery at Encore Capital Group, ensuring data accuracy and compliance.
- Handled appeals for hospitals at United Collection Bureau, making calls to insurance companies and resolving claims.
- Demonstrated bilingual communication skills in English and Spanish, enhancing customer interactions.
Experiencia
Customer Service
Managed communications for account recovery and updated information on data platforms, ensuring accuracy and compliance with standards.
Back Office & Customer Service / Appeal Analyst
Managed appeals for hospitals, making calls to insurance companies and ensuring the correct resolution of claims, with a focus on compliance with established regulations and procedures.