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Valentin

General Manager at Duty Free Shop with 1+ years in Retail/Wholesale

Video resume

General Manager at Duty Free Shop with 1+ years in Retail/Wholesale
Experienced in sales and administration with nearly seven years in a bookstore responsible for newspaper delivery, specializing in dispatching and organizational skills.

Contacto

Rivera, Rivera Department, Uruguay
Disponible en CazVid
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Competencias

Sales Closing & NegotiationAdvanced

Expert in closing sales, handling objections, and negotiating value-based deals to maximize revenue.

Team LeadershipAdvanced

Skilled in hiring, training, and coaching teams to achieve performance targets and foster a collaborative environment.

Customer Relationship ManagementIntermediate

Experienced in account management, retention strategies, and reactivation to sustain long-term customer relationships.

Administrative Support & OperationsIntermediate

Proficient in managing administrative tasks, inventory routines, and operational workflows for retail settings.

Educacion

Inbound Sales Certification
HubSpot
Completed 2026
Técnico en Informática Empresarial (60h)
Uruguay.edu
Completed 2022
Administración y Gestión de Empresas (120h)
Uruguay.edu
Completed 2022
English Certification (B2)
Independent
Completed 2014
Mechatronics Technician Studies
UTEC

Idiomas

PortugueseNative
SpanishNative
EnglishB2 Certified

Resumen

Dynamic retail manager and sales specialist with over 4 years of experience leading teams, closing deals, and streamlining operations. Adept at omnichannel sales and customer engagement in fast-paced environments.

Logros Clave

  • Led daily operations and managed a team of 10 employees, enhancing sales performance and operational efficiency.
  • Successfully closed high-value sales through omnichannel platforms, increasing customer engagement and retention.
  • Supported administrative and purchasing functions, streamlining inventory management and routine processes.

Experiencia

General Manager

Duty Free Shop (Retail/Wholesale)
2023 - Present

Lead daily commercial and operational execution with focus on sales performance, inventory routines, staff scheduling/coverage, and administrative tasks.. Manage ~10 direct employees and coordinate ~6 indirect roles; hire, onboard, train, and coach new staff on negotiation, customer service, and closing.. Improve sales and post-sales processes to increase customer satisfaction and strengthen repeat purchases.. Resolve frequent escalations and time-critical issues (e.g., delivery/coordination with tour buses and excursion logistics) to protect revenue and customer experience.. Support ongoing evaluation of sales/financial performance and market/product analysis to prioritize fast stock turnover.

Sales Representative (Omnichannel / Closing Focus)

Duty Free Shop (Retail/Wholesale)
2022 - Present

Closed sales through WhatsApp Business, Instagram DMs/ads, and in-person interactions; handled both inbound demand and proactive reactivation.. Maintained strong conversion through value-based negotiation, managing objections in a large share of interactions (price-sensitive Brazilian customer profile).. Maintained a high-volume pipeline, handling approximately 20 customer interactions/reactivations per day, balancing speed with quality follow-up.. Sales channels averaged ~50% digital / ~50% in-person across the year (seasonality-driven), adapting approach to peak periods.. Typical ticket size approx. USD 250, with recurring high-value transactions; sales cycles ranged from same-day closes to multi-week follow-ups.. Product categories sold: spirits/distilled beverages, perfumes, apparel, wines, and luxury goods (premium pens).. Supported B2C at high volume and occasional B2B purchasing/supply transactions.

Sales & Administrative / Purchasing Support

Private Bookstore
2019 - Present

Supported sales, purchasing, collections/payments, and day-to-day administrative execution.. Used Excel for operational tracking and routine organization.

Habilidades

Sales Closing & NegotiationTeam LeadershipCustomer Relationship ManagementAdministrative Support & Operations

Transcripcion del Video

Transcripcion del Video 1

My overall experience is in sales and administration, but since I've worked for almost seven years in a bookstore that's in charge of delivering the newspaper for our country, I have a good experience in dispatching at least newspaper for around all of my city. And that's a quite good experience in dispatching apart from administration and organization in general.

Transcripcion del Video 2

My overall experience is mostly sales. I have some experience on dispatching since I work for El País, that's the newspaper for our country, and we had to dispatch newspapers every morning to all of the city. I was in charge of that. And apart from that, I had a good experience and...

Transcripcion del Video 3

As I'm based on a quite small country like Uruguay is, we have about 4 million people in total. We don't use a lot of these type of software, especially on a shop like I worked at, because the focus was not delivering things, so we didn't use software as this, but I'm quite fond of using new software and I can get very quickly acquainted with any software I roll.

Transcripcion del Video 4

Since I work on a quite small country, since Uruguay, it's about 4 million people in total, we don't use a lot of software, especially dispatch software for a small business like we were, and we were not the main focus.

Transcripcion del Video 5

Since we work with people, the most common challenge were mixed-ups, where delivery boys would deliver boxes to the wrong bus, not get on time, or just get mixed up in general. Since we had a clear record of what went out, how many boxes went out, to what bus it went out, we just communicated with clients or get the boy back to where he was, where he delivered the wrong boxes, and pick up the wrongly delivered boxes. And it was pretty easy since we had a good communication with them, we had a clear record of everything, it was easy to fix up any mistakes.

Transcripcion del Video 6

In a previous role I worked at, we managed a lot of local dispatch requests within about a to come range from the business I worked at, and we needed to deliver to buses, which went out on very specific times. So we had to manage based on urgency, on how many boxes needed to go out, and who was available closest to the buses we were delivering at. And since everything was nearby, we needed very clear communication, quick coordination to help keep deliveries organized and moving efficiently during busy times.

Transcripcion del Video 7

In a previous role, I managed multiple local dispatches in about a 2 kilometer range from the business I worked at. We used workers who transported boxes and food with trolleys, and I had to prioritize based on urgency how many boxes need to go out since there was buses that needed to transport and go out in very specific times. And I had to prioritize who was available closest to the next delivery. Since everything was nearby, I needed a clear communication and quick coordination. That was very important for me to keep everything organized, make things move efficiently, especially during busy times.

Transcripcion del Video 8

In a previous role, I managed multiple local dispatches requests within a 2-kilometer range from a business using workers transported boxes on foot with trolleys. I prioritized based on urgency, how many boxes needed to go out, and who was available closer to the next delivery. Since everything was nearby, clear communication and great coordination was very important to help keep my deliveries organized and moving efficiently during busy times.

dispatcher

Hi, I'm Valentin Cury. I'm a 26-year-old based in Uruguay, and I'm excited to apply to the remote dispatcher role because I'm organized, dependable, and comfortable working in a fast-paced environment. As a trained professional, I can fluently speak in Spanish, Portuguese, and English, and I'm confident I can speak with a wide range of people. I'm confident managing multiple tasks, staying calm under pressure, and helping keep operations running smoothly through clear and efficient communication. Thank you for your time and consideration.

dispatcher

Hi, I'm Valentin. I'm 26 years old, based in Uruguay. I'm excited to apply to the remote dispatcher role because I'm highly confident, organized, dependable, and comfortable working in a fast-paced environment. As a traveling professional fluent in Spanish, Portuguese, and English, I'm confident that I can communicate efficiently with a wide range of people. I'm confident in managing multiple tasks.

Publicado en CazVid - 2 jun 2026
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